Remote support across the UK and US

PC trouble?
Help from home.

Straightforward remote support for everyday PC problems, explained clearly and handled without pressure or unnecessary upselling.

A+
CERT
Remote PC Support
Certification
CompTIA A+
Service area
UK & US remote support
Experience
20+ years helping with computers
Approach
Patient, practical and honest
What that means for you
Clear explanations, careful troubleshooting and straightforward next steps.
Specialist support

Planning something beyond a standard repair?

Get practical help with a streaming setup, Discord community or choosing and building the right PC.

Streamer & Discord support

Streaming software, audio, peripherals, scenes, plugins, Discord servers, bots, roles and community setup.

Consultation £40/hr; guided setup £60/hr

Explore streamer support

PC build planning & guidance

Parts selection, compatibility checks, upgrade advice, complete build planning and live remote guidance while you assemble and configure the PC.

Parts review from £25; full plan from £45

Plan your PC build

You stay in control of your PC.

Remote support should feel clear and safe from the first message to the final explanation.

Permission at every step

You can see what is happening, stop the session at any time and revoke access when it ends.

Honest recommendations

If a job is outside my scope or not worth paying for, I will say so plainly.

No surprise costs

The expected price is agreed before work begins. Extra time is discussed, not assumed.

Everyday computer problems, sorted.

Support focuses on Windows PCs, software, setup and general troubleshooting.

Stability and performance

  • Slow, freezing or unstable PCs
  • Windows updates and driver problems
  • Gaming and performance troubleshooting

Software, setup and connectivity

  • Software errors and installations
  • Wi-Fi and connectivity problems
  • Audio, display and peripheral setup
  • General “how do I…?” help

Choose the level that fits the problem.

All prices are agreed before the session starts. Payment is through PayPal only.

Quick Fix
£30
up to 30 minutes

For one focused issue with a likely straightforward solution.

Complex Support
£60
up to 90 minutes

For multi-part faults or problems needing deeper investigation.

From “it’s broken” to a clear next step.

01

Explain what’s wrong

Send the details using the secure support questionnaire.

02

Choose a time

If I can help, I confirm the likely price and send a Google Calendar link so you can book an available session.

03

Pay and connect securely

Pay through PayPal, then approve the remote session. You remain able to see and stop it throughout.

Ready to get started?

Send the details and I will reply with a straight answer about whether I can help, what it should cost and what happens next.

Service areaUK & US
DiscordSargra
ResponseWithin one business day
BookingGoogle Calendar
PaymentPayPal only
Not included
  • Physical hardware repairs performed by me
  • Business server administration
  • Formal cybersecurity audits
  • Enterprise network design